Terms of Service

1. Introduction

Welcome to SGC Office Helper ("Company," "we," "us," "our," or "Service Provider"). These Terms of Service ("Terms") govern your use of our website and services. By accessing and using our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Service Description

SGC Office Helper provides healthcare practice support services including:

• Revenue Cycle Management (eligibility verification, claims processing, A/R follow-up)
• Administrative Support (scheduling, documentation, patient communication)
• Job Board (job posting services for healthcare practices)

Our services are designed for dental and medical practices and are delivered in accordance with applicable healthcare regulations, including HIPAA compliance requirements.

3. User Accounts

If you create an account with SGC Office Helper:

• You agree to provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities conducted under your account
• You agree to notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use our website or services for any unlawful purposes or in any way that violates these Terms. Prohibited behaviors include:

• Attempting to access systems without authorization
• Transmitting viruses, malware, or harmful code
• Interfering with the operation of our services
• Violating any applicable laws or regulations
• Engaging in fraudulent or deceptive activities
• Harassing, threatening, or abusing our staff or other users

5. Protected Health Information (PHI)

When you engage SGC Office Helper to process healthcare data:

• We act as a Business Associate under HIPAA
• A Business Associate Agreement (BAA) will be executed before services commence
• We maintain strict safeguards for all Protected Health Information (PHI)
• We comply with all HIPAA Security Rule and Privacy Rule requirements
• You remain responsible for patient consent and authorization requirements

6. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of SGC Office Helper or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, transmit, or display any content without our prior written permission. Your practice data and workflows remain your property, and we will not use them for purposes beyond the scope of our service agreement.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• SGC Office Helper is not liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for our services in the twelve months preceding the claim
• Some jurisdictions do not allow limitation of liability, so this may not apply to you

8. Disclaimers

Our website and services are provided "as is" and "as available." SGC Office Helper makes no warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of our services
• The uninterrupted or error-free operation of our systems
• That our services will meet your specific requirements

We do not guarantee results or specific outcomes from our services. The success of our partnership depends on accurate information, clear communication, and your practice's commitment to implementing our recommendations.

9. Indemnification

You agree to indemnify, defend, and hold harmless SGC Office Helper and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from your use of our website or services, your violation of these Terms, or your violation of any applicable laws or third-party rights.

10. Termination

SGC Office Helper may terminate or suspend your account and access to our services at any time, with or without cause, upon written notice. Upon termination:

• Your right to use our services immediately ceases
• Your account data may be deleted after a reasonable retention period
• Outstanding fees remain due and payable

11. Modifications to Terms

SGC Office Helper reserves the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and posting the revised Terms on our website. Your continued use of our services following notification of changes constitutes your acceptance of the updated Terms.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Binding arbitration if negotiation fails (unless prohibited by law)

This section does not prevent either party from seeking injunctive relief for violations of intellectual property rights or confidentiality obligations.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SGC Office Helper operates, without regard to its conflict of law principles. You consent to the exclusive jurisdiction of the courts located in that jurisdiction for resolution of any disputes.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

By using SGC Office Helper's website and services, you acknowledge that you have read these Terms of Service and agree to be bound by their terms and conditions.